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SHIPPING & RETURNS

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CARING FOR YOUR SWOOLLY

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Shipping and Returns

SHIPPING

We will dispatch your order within 7 to 21 days, depending on logo requirements.

If you have any questions or if there’s anything we can help you with regarding shipping, please send us an email any time at swoolly@scanlanwool.com.au

 

Domestic (Within Australia)

Standard Shipping: $9.90 flat rate shipping across Australia

Local Pickup: Local pickup is FREE and available 9AM to 2PM on Monday and Wednesday from Clever Designs in O'Connor

 

Clever Designs

1/352 South Street

O’Connor WA 6163

 

International

We ship to New Zealand, USA, Canada, Asia Pacific, UK & Selected European Countries.

International Standard: $35.00 flat rate for one SWOOLLY

Note that all product prices indicated and payments made on this site are in Australian Dollar currency.

You must provide a contact phone number, or we will not be able to send your parcel.

You may be required to pay customs and import taxes on your order in the destination country. Scanlan Wool is not responsible for any duties, foreign taxes or other fees which may be enforced. These remain the responsibility of the customer.

 

RETURNS AND EXCHANGES

At Scanlan Wool, we want you to be happy with your purchase. 

Our returns policy set out below is subject to any rights you may have under the Australian Consumer Law.

  

Returns

If for any reason you change your mind, we will accept a return of any full priced item within 14 days of receiving it, subject to the following conditions:

The item must be returned within 14 days of receiving your order. Unfortunately we are unable to allow refunds on items over 14 days. You need to email us PRIOR to sending the return at swoolly@scanlanwool.com.au

The item must be returned in the same condition that you received it. If there are any marks on the garment it will not be eligible for a refund.

 

How to return your order?

To apply for a return, please email us at swoolly@scanlanwool.com.au within 14 days of receiving your order. Be sure to include your original order details, name, address, and the reason you wish to return your purchase.

Once we acknowledge your return, please email us a tracking number for your return package. We hold no responsibility for your return if it is lost in transit and strongly suggest you choose a method of postage that you can track. 

Once your return is received we will send you an email to notify you that we have received your returned item. We will also advise on the status of your refund - approved or not approved. If approved, your refund will be processed and funds credited back to your original payment method.

Returns must to be sent to:

Scanlan Wool
4 Chamberlain Street
O’Connor WA 6163

Please note:

  • We do not refund original shipping fees
  • We do not cover the cost of returning your item/s
  • Items with a custom embroidered logo cannot be returned or refunded
  • Discounted or SALE items are considered FINAL sale and cannot be returned or refunded
  • International orders (outside of Australia) are FINAL sale and cannot be returned or refunded

 

Exchanges

If it is simply a size issue, and logos are not involved then we will be happy to exchange.  

If your own logo has been embroidered on your SWOOLLY, then unfortunately we cannot exchange for a different size or colour.